A woman feared her elderly mother would die after the great-grandmother was forced to wait on a trolley in a hospital waiting area – for 18 hours.
Margaret Jewell, 80, was taken to the Queen’s Medical Centre in Nottingham suffering with dehydration and a urine infection at 4.30pm on Monday; but when her two daughters arrived an hour later they claim she was sitting in a wheelchair in the waiting area, frothing at the mouth and vomiting.
Mandy Middleton, 50, even had to stand next to the grandma-of-17, who has 28 great-grandchildren, holding her head up so she could sleep. After two hours the pensioner’s daughters became so concerned that they “commandeered” an empty trolley from a passing porter.
Mrs Jewell, who has five-grown-up children, was finally seen by a doctor at 8pm and prescribed a drip and antibiotics – but they didn’t arrive for another 90 minutes. When her daughters left the hospital at 1am Mrs Jewell was still in her own clothes on the trolley in the waiting area. They claim she still hadn’t been turned or changed when they returned at 11.30am the next day and said her catheter bag was “full to bursting” after it was left unemptied.
Nottingham University Hospitals NHS Trust asked patients to stay away from the Queen’s Medical Centre on Tuesday because of bed shortages; the NHS Trust has now apologised for Mrs Jewell’s “unacceptably long wait” for a bed, blaming the delay on “severe pressures” on the emergency services.